In 2012 I wrote a post about Lankenau Hospital and Main Line Health’s screwed up business practices. when it came to billing.
Today I am writing again.
This is what I sent to Lankenau today.
If I had to do it all over again, as much as I love Dr. Marisa Weiss I would have chosen to go elsewhere because of your sucky business practices when it comes to patient billing.
When I began as a patient three years ago I filled out reams of paperwork. And I kept asking for bills as week after week of radiation treatment went by. I was told not to worry I would get billed. Only I never got any bills. But I kept asking and they kept giving me the same answer.
More than a year later I find out because of my then mail man that you all were mailing invoices to my dead father’s FORMER address. A property my parents had not owned in over a decade at that point, and I might add an address I never provided to you because I wasn’t a patient of yours before. I always use Penn Medicine.
So I called and I went through rigmarole and finally ended up on a payment plan. I was paying you until April 25, 2014 when my invoices stopped coming.
I made two attempts by telephone to get my invoices straightened out at that point, but stopped because I was recovering from another surgery.
Today I get in the mail an envelope from a bill collector. You decided to sell my debt off for collection even though I was paying and had reached out to say “where are my monthly invoices?”
You people are disorganized jerks and I will tell everyone to start avoid being treated by anything Main Line Health related.
If this is how you treat women who have had breast cancer, who needs this crap?
Basically Lankenau can suck it. I have acted in good faith all along. And all along all the problems tag back to their screw ups in billing and “customer service”.
Having breast cancer is hard enough and dealing with everything after you have had surgery and treatment and start meds can be enough of a pain in the ass without dealing with healthcare systems and their way of doing business which only adds to patient stress levels a lot of the time.