The other day I wrote about my latest go round with my health insurance company, Aetna.
In all fairness I must do a brief update.
So after my last post I was frustrated enough that I Googled and Googled until I found the email address to Karen Lynch and Mark Bertolini .
Both received my e-mails, and to my great surprise Karen Lynch personally responded. I have to be honest and never thought in a million months of Sundays that a president of a giant corporation would respond to me one self-insured person with one single policy. I thought maybe a secretary or executive assistant would reply.
But she did personally and has stayed in communication with me.
I found issues with their new website along with my policy problems. I sent them screen shots of the website issues and they have actually been working with me to fix everything.
That is a vast improvement over last year.
Still waiting for all issue to be resolved but I feel like someone actually cares.